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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Exchanges
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Warranty
- Shipping Policy
DIESEL Keeper’s target market is the continental US, Mexico and Canada. Given our global web presence, we can also ship to most countries outside the US.
Shipping within The US
Shipping rates are posted on our website for items shipped within the US. This rate includes packaging and delivery, and is non-refundable if the item is shipped prior to any cancellation or change of an order. Our products are sent UPS/FedEx/DHL ground depending on which warehouse the items are shipped from.
Shipping Timelines
Most products are shipped within two business days. If we are out of stock for any reason, it could take as long as an additional four weeks to ship.
Tracking Numbers
Where applicable, we provide a tracking number on all orders shipped.
International Shipping
International shipping rates are based on our negotiated rates with FedEx.Privacy & Security
- Transactions
All transactions on our site are processed through 256 bit secure socket layer (SSL) technology. Credit card information is stored and processed encrypted to ensure your purchasing information is safe.
Privacy
We will never sell or give out any of your personal information. Our servers are secured with SSL technology with multiple levels of security.Returns & Exchanges
- Returns
The customer is responsible for the cost of shipping any items back to us. Call us or e-mail us prior to shipping any item back to us. We will provide you with specific instructions.
Exchanges
The exchange process is similar to the returns process. The customer is responsible for the cost of shipping any items back to us. Call us or e-mail us prior to shipping any item back to us. We will provide you with specific instructions.Ordering
- All orders are generated through this web-portal. If you do not have access to the web, feel free to call us and we will be happy to assist you. Our friendly consultants are available M-F, 9am to 4pm Eastern Time.
Payment, Pricing & Promotions
- We require payment in full prior to shipping. The pricing is noted on our web-pages, and is subject to error, omission or cancellation at any time.
Viewing Orders
- You can view your orders on-line at any time. Alternatively, feel free to call us and we will be happy to discuss your order with you.
Updating Account Information
- To update your account information, simply log in to your account and make the appropriate changes. If you forget your login username or password, you can reset it and have a new password emailed to you.
Warranty
All products we sell are guaranteed to be free from mechanical defect. Some products carry no warranty as they are considered “consumables”.
Any warranty we offer is specific to each product. If a product qualifies for a warranty, the warranty is outlined in the product description on-line, and a Warranty Registration Card is shipped with the product. To qualify for any warranty offered, the customer has to register the product by completing and mailing to us the Warranty Registration Card.
If you did not receive a Warranty Registration Card and believe the product qualifies for a warranty, kindly request one from us.
Shipping & Delivery
